Ordering & Policies
Live Plants: Pickup or Local Delivery Only
We do not ship live plants by mail. Plant orders are for pickup at Horsford’s nursery in Charlotte, Vermont, or eligible local delivery.
Credit card authorization and verification are required before an online order is processed. Delivery availability and fees depend on your destination, the items and the number of trucks needed.
For an address outside the listed service regions, contact us for a delivery quote. Do not treat the absence of an automatic rate as free delivery or a confirmed delivery booking.
Bulk Material Deliveries
Deliveries are scheduled after payment. Our published target is 7–10 business days, sometimes sooner; the busy spring season can take longer.
Our delivery team calls the afternoon before or the morning of delivery. The delivery may still be completed when we cannot reach you, so clearly mark the drop location with a tarp or stake.
Compost, soil and raised bed mix fit up to 3 yards per delivery; mulch and wood chips up to 5 yards. Mixed materials fit up to 3 total yards and some mixing can occur. Additional loads incur another delivery fee.
Gift Certificates
Physical gift certificates are mailed within three business days of purchase by first-class USPS. Pickup is available by request. An emailed certificate can be arranged when needed, although a physical certificate is preferred.
Arrival by a specific date cannot be guaranteed.
Seasonal Wreaths and Centerpieces
Eligible seasonal wreaths and centerpieces ship by USPS Priority or UPS Ground, selected at our discretion. Where an email is provided, order confirmation and tracking details are sent.
Please use an accurate address that can accept delivery from either carrier. Shipping within the continental United States is included unless an item states otherwise. Alaska incurs an additional amount per package, and special circumstances may add charges. Island states and territories are not currently served.
Shipping normally begins the Monday after Thanksgiving. Earlier orders are scheduled for the first available dispatch day, subject to capacity. After seasonal shipping begins, orders normally dispatch within three business days of receipt. Delivery by Christmas or another particular date is not guaranteed.
Returns, Refunds and Plant Guarantees
Plants and local delivery orders: online orders may be refunded to the original payment card within 10 days of purchase provided the item has not been collected or delivered.
Wreaths and centerpieces: online orders may be refunded to the original payment card within 10 days of purchase provided the item has not shipped. If a shipped item is not satisfactory, contact the nursery directly by phone or email.
Plant warranty and store-credit claims are governed by Horsford’s plant guarantee. Labor, delivery and installation charges are excluded from plant-guarantee credit.
Tax, where applicable, is shown during checkout. Contact our team with questions before ordering.